Frequently Asked Questions
Everything you need to know about shopping with JEANSTORE.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Because denim fits vary by brand and cut, we recommend comparing our measurements to a pair of jeans you already own for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your denim sooner.
Do you offer international shipping?
Yes, JEANSTORE ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How should I care for my raw denim?
To preserve the color and integrity of raw denim, we recommend washing as infrequently as possible. When necessary, hand wash cold inside out and hang to dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.